Hello, I am

Andrew Sanderson.

KNOWLEDGE MANAGEMENT ANALYST BASED IN CARLISLE

More About Me
About Me:

Let me introduce myself.

Profile Picture

I am a Knowledge Management Analyst; focusing on SharePoint and Power Platform. I am based in Carlisle, Cumbria.
I have years of experience in the industry; pride myself in my customer service excellence, technical skills and passion for tech.

My technical skills

6+ Years

Experience

Infrastructure

Skills

Networking

Skills

Hardware

Skills

Software

Skills

Comms

Skills
Resume

'See for yourself'

Below is a fairly in-depth online resume.
If you would prefer to discuss this, or request a copy of my CV, please contact me

Work Experience

Knowledge Management Analyst

2021 - Current

Current Employer

Whilst at my current employer I am specialising in all things SharePoint & Power Platform.
This includes primarily project-based and solution design work, with maintenance and housekeeping thrown in also.
I create technical solutions daily in SharePoint, Power Automate, Power Apps and more!

IT Engineer

2020 - 2021

RMT Technology

Whilst at RMT I have had to adapt and deal with new challenges such as walk-up support with limited resources and documentation. This has helped me develop my ‘on the spot’ and ‘out of the box’ thinking to levels that I did not think possible. I have also taken on new responsibilities such as delivering customer-facing projects.

For example; a recent infrastructure migration project where I have set up an Office 365 environment for a new client, delivered an email-platform migration from GSuite to Office 365, seamlessly, with minimal downtime and no end-user interaction and have migrated them from an on-premise server to SharePoint infrastructure within Office 365.

This is in an effort to make their data readily available everywhere, more secure (previously they had no form of backups) and also make their ‘IT Stack’ more streamlined.

I have tackled (and overcome) several hurdles during this project; such as lack of user understanding (down to not understanding Copy and Paste), having absolutely no access or credentials to existing infrastructure and having to recover access and gather information by myself ‘from the ground up’ - reverse engineering everything that was in place.

IT Technician

2020

Amazon UK

During my time with Amazon; I furthered my customer obsession (working for the most customer-centric company on the planet!) as well as gaining further hardware experience and direct onsite customer support. This has helped me expand my horizons and deal with new scenarios such as internal conflict resolution (people who are not eligible, demanding equipment for example) and how to deal with and resolve these issues effectively whilst maintaining customer obsession.

IT Technician

2017-2020

David Allen IT

My responsibilities at David Allen IT mainly entailed taking support calls via telephone and email, helping customers across Cumbria resolve issues as quickly, efficiently and disruption free as possible. I ensured that customers were constantly kept updated on the status of any issues that I was dealing with, and was dynamic and flexible to suit the customer’s requirements aspects, such as resolving an issue effectively once, as a permanent fix, rather than a repeate workaround - and would often like to dive into root cause analysis.

I pride myself on my intuition, and my customer service obsession that I developed whilst working in this role (I averaged 4.8 out of 5 stars in Customer Satisfaction ratings) and built many professional customer relationships (even on a first name basis with most).

I was also involved in projects such as preparing for and delivering on-site deployments of customer equipment, and liked to be involved start-to-finish on these to ensure consistency. Further to this; I maintained our UniFi Networking stack and ensured smooth day-to-day operations, as well as overseeing and delivering patching and vital maintenance.

Comms Engineer

2016-2017

Online Systems (Northern)

During my time as a Telecom Engineer, I installed and maintained on-premise PBXs, which helped me gain vital customer service skills, and was my introduction to a customer service based role. This kickstarted the customer-driven nature that I have today. I prepared systems, installed these on site and performed on-site and remote maintenance and diagnostics also.

My people skills

Customer First

100% of the time. Delivering customer service excellence, with a customer-focused experience.

Excellent Communication

Taking an 'in-person' approach first, followed by phone or email.

Timely

Providing regular, timely updates and scheduling tasks whenever convenient for the customer.

Accessible

Making IT accessible for all; I avoid using jargon, wherever possible, and will accomodate any skillset.

Approachable

I am not your typical old-school IT person.
I like to smash stereotypes and embrace change!

Resourceful

I am extremely resourceful. If I do not know something, or it is ouside of my skillset - I will research and upskill!
Contact Me

I'd love to hear from you

Where to find me

Carlisle
Cumbria
United Kingdom

Email Me At

[email protected]

Call Me At

Telephone: (01228) 588 188